| EDG Approach
Our programs are customized to clients’ specific needs and delivered in an engaging, interactive manner. Training programs usually last for four hours, followed one month later by small-group coaching. Key elements of our approach include: Program design, program delivery, and structured follow-up. Program Design Collaborate with Senior Leadership and Human Resources to identify program goals and customize training content. We then establish methods of evaluation and follow-up activities. Program Delivery Four hour training sessions involve one to two hours of instruction, and two to three hours of participant application. Participants set specific improvement goals following the half-day session which can then be monitored and discussed during the follow-up coaching. Structured Follow-up Follow-up coaching typically involves groups of four peer participants. Participants assimilate new skills and thwart the tendency to revert to customary, but ineffective, practices. Participants also appreciate the opportunity to discuss, in a safe environment, problems, impediments and progress. Accountability Systems include monitoring:
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