| Confronting Performance
Many leaders have difficulty providing performance feedback. They either avoid confronting performance or provide ambiguous comments. Morale and performance suffer. In contrast, leaders who effectively deliver positive feedback and constructive criticism control inadequate performance, motivate employees, and optimize results. The power of this program lies in its innovative use of videotaped learning. Video-based feedback and coaching enables executives to build new skills at a highly accelerated pace. Classroom content is reinforced in small, facilitated groups where participants are videotaped while role-playing simulated situations. Participants learn to: • Provide constructive criticism succinctly and with impact • Enhance their listening effectiveness • Defuse defensiveness • Engage in collaborative problem-solving and implementation |
